Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience for all our customers. Please read the information below to understand how we process and deliver your orders.
Order Processing Time
- All orders are processed within 1 business day.
- Orders are not shipped or delivered on weekends or public holidays.
Estimated Delivery Time:
3–6 business days.
Delivery delays can occasionally occur, especially during holidays or sales.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.
Customs, Duties & Taxes (International Orders)
No additional fees for U.S. and UK customers.
Incorrect Address
If you entered the wrong address during checkout, please contact us within 12 hours. While we’ll do our best to assist, we cannot guarantee changes after this period, and we are unable to guarantee refunds or replacements for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
While rare, if your package is lost or delayed, please contact us. We will work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges
Please refer to our Return Policy for information about returns, refunds, and exchanges.
Contact Us
If you have any questions about your shipment, please reach out:
📧 Email: info@lavirda.com
📞 Phone (optional): +17019976600